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Warning: "continue" targeting switch is equivalent to "break". Did you mean to use "continue 2"? in /home/credicoob/www/site/wp-content/plugins/piecemaker/piecemaker-main.php on line 2731 Dicas para surpreender os clientes… | Credicoob
Para conquistar o cliente é preciso ultrapassar as expectativas dele, confira as dicas para surpreender os clientes:
- Tenha um serviço nota 10. Não prometa o que não pode cumprir, pois o objetivo deve ser sempre ultrapassar as expectativas dos clientes.
- Conheça o atendimento e os serviços prestados pelos concorrentes, pois se deve, no mínimo, superá-los;
- Crie o Serviço de Atendimento ao Consumidor (SAC) e preocupe-se com o Código de Defesa do Consumidor;
- Divida os espaços de loja de acordo com os tipos de produtos e o perfil dos clientes.
- Simplifique o sistema de concessão de crédito. Os serviços de consulta a cheques, juntamente com a checagem de referências comerciais, muitas vezes bastam;
- Dê atenção à identidade visual (pinturas, letreiros, placas, pisos, balcões, uniformes e outros detalhes que levam o público a formar a imagem de sua loja);
- Analise a possibilidade de firmar convênios de vendas com grandes empresas e instituições. O consumidor gosta de liberdade de escolha, opções e autonomia de ações;
- Estabeleça também políticas de remuneração para as vendas por telefone e para a concessão de crediário a novos clientes.
